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Posted by

Tam Kemabonta
Hi. I wanted to share some issues I am experiencing. As shown in the attached image, all the sender options display the same email addresses. When I select the first two options, the emails do not get delivered, even when I test them by sending to my own address.
When I use the third option, the email is delivered, but it ends up in the recipient's spam or junk folder.
Could you please help fix this? Ideally, I would like to have just one sender option, since I am the only person from my firm using Decile Hubs.
2

Posted by

Hatim Chraibi
Can I use Decile Hub as an agent in Delaware? If so, what address do I use?
1

Posted by

Lee William McNutt
I am unable to find my Sprints!  I am behind and want to catch up.  By the way, you should know, when ever I log on to Decile Base, I have to create a new password very time.   Very crazy, but I am determined.  If that is what it takes, I will do it. But HOW do I find my sprints please
2

Posted by

Sunmeet Jolly
I'm unable to add a new prospect to Fundraising pipeline. Error is "Email already exists". Even after I delete the entry, same error shows up, even after refreshing.
11

Posted by

Charlie Manger
Hi - An internal server error was reported today when I clicked a link.
2

Posted by

Eric S. Heinz
Link to Forward Event to a Friend
Hello,
I'd like to send an email to those who have RSVP'd YES to my event next week in St. Louis, asking them to invite a friend.  I noticed in the template it links to a variable called networking_event.sharable, but when I draft the email, it comes up with this: "Please feel free to forward this invite to a friend true."  I sent a test email to myself and it also says True instead of providing the sharable link.
Appreciate your help.
Eric
1

Posted by

Tomasz Felpel
Hi I cannot find an  Epic Sprint.  In email, there was this link but it brings me to slack channel and there is no information.  https://vcl.to/Epic-Sprint. What is the Epic Sprint assignment? We are doing all sprints but lacking packs progress 
3

Posted by

Hanna Raftell
Once PACT is sent there is no clear next step(s) for me as potential LP - or am I missing something ?
3

Posted by

Hanna Raftell
When a PACT is sent, to one of my close contacts,  it returns an email from my GP partner, no mentioning of myself as the actual sender of the PACT. Can you please let me know how I will appear on the email reply when sending PACTs? 
2

Posted by

Galit Flasterstein
Hi. I´m trying to erase a "dummy" funnel that was created under Fundraising in my Danta Fund base, and I can´t. The funnel was created by Decile Group under the name: Danta Fund LP Warmup Funnel. It seems I don´t have the permissions to do this. I will appreciate your help
3

Posted by

Eric S. Heinz
Issue with Event Automated Emails
Hello, I was expecting an automatic email to be sent to the invitees to an event I'm hosting in St. Louis last week, but it didn't go out yesterday as planned.  The settings for the automation look correct.  Appreciate your help seeing what could be causing this.
4

Posted by

Stefano Scuderi
I have a very great idea for your portal For the management company/fees. So I want to be able to track expenses of the management company fee and have complete break down year by year for the length of the fund. I think it will be great to see where my management fees are going. And who it's going to instead of having to track it on a separate sheet.    This is to monitor the fund internals 
2

Posted by

Adeo Ressi

Release 2025.7.22: Search Revolution

We taught Hub how to find things better than your intern finds excuses. Plus, your phone finally gets the respect it deserves as a legitimate work device.

Search: Global Search BETA

The new Global Search at the top with the "Ask AI" button transforms how you navigate your data, replacing our AI with a comprehensive tool that instantly locates any information across your entire platform ecosystem. You can now search:
  • All of your pipelines
  • Your back office records
  • Your files and more...

Mobile: New Fast and Friendly Interface

Our rebuilt mobile web experience delivers desktop-level functionality in a touch-optimized interface, ensuring your deals don't wait for your laptop. You can now use your mobile to manage:
  • Pipeline management 
  • Email composition 
  • Prospect management

Integrations: Event Ecosystem Connection

Our enhanced Zapier API now includes event data, enabling seamless synchronization with your favorite event management platforms for complete workflow automation. Integrate Hub with
  • Partiful
  • Luma
  • Eventbrite and more...

In addition to these major changes, we have also rolled out many smaller bug fixes and updates, including:
  • Automate pipelines by a specific date versus just days in the future, like, "move everyone to closed on Friday"
  • Improved email templates with faster loading and a new delete button in the lefthand email list
  • Various PACT improvements and bug fixes


Thanks for sticking with us through another release! We're like that friend who keeps promising to clean their apartment but actually follows through.

Need assistance? Partners should contact their dedicated VA, while everyone else can find us lurking in the Hub Support Channel with coffee and questionable debugging strategies.
1

Posted by

Nicholas Maynes
Hello,

I have 2 emails associated with my account. I sent an LP intro email this morning, he replied (which I saw in my gmail), but it is not updating in my activity under his profile. Do I need to do something to make sure I can view reply activity as well? 
2

Posted by

Joel ciarochi
I am trying to edit the PACT template.  The AI says to go to a place I cannot find.  Now it says I cannot edit it.  ????  Now it sent me elsewhere.

Also, in the PACT settings, our logo does not populate
3

Posted by

Orion Parrott
I would like to request deletion of the pipeline named “Orange DAO mbox contacts” from my account. I understand this will remove all associated prospects and their stage data. I imported this data but it wasn't clean data. It has many duplicates and mismatched fields.
2

Posted by

Michael Chou
Also can't delete a data room file with the three dots on the right. The dialog box to delete the file pops up but nothing happens. If you drill into the item's stats, however, you can do it there instantly.
5

Posted by

Stefano Scuderi
When selecting a call follow-up email template when sending the email it bounces back and comes back as failure code.
22

Posted by

Jenna Sleefe
Request: multi tag filtering in deal flow, connectors, and fundraising funnels.
Problem: Tags seem to be the best way to slice and dice all funnels, but the issue is the record then needs to be maintained in two places. 
Recommendation: Can you help me figure out best option. Should everything just be added to respective "funnel" (deal flow = organizations), (fundraising=LPs), and (connectors = other contact types, ie advisors, experts, bankers, etc). I don't use stages but just use those as the "robust" directory and then make separate pipelines for fundraising, deal flow, and different connector types? 
3

Posted by

Karen Chin
All of a sudden, we cannot delete files in the datarooom. Two days ago, you could click on the file and delete it. Now, when you hit delete file and click on the delete button in the popup, nothing happens. Have been trying every few hours for the last two days and same issue. Please advise.
3

Posted by

Olusegun Solomon Oluwajebe
Hi @Travis Giggy


When I selected the Send Pact Email template it gave me the error that email cannot be sent due to missing data.

Then also when I asked the AI to regenerate email with link to the PACT it didn't put a real link but a dummy one. Could the AI be trained to insert the appropriate link to the PACT page of the firm.

When I selected sendPACT as the stage and then send email. Should it not automatically send me to the email template that includes the link to the PACT page.

Can we have a place where links to relevant pages and documents can be copied for insertion into emails etc

Thank you
3

Posted by

Martín Sigwald
Is it possible to use custom domains with decile's hub file sharing tool?
2

Posted by

Rishit Kapoor
Hi, I am unable to send over emails via fundraising funnel, using my teammates email id.

Any help there would be appreciated.
10

Posted by

Jenna Sleefe
Currently only seeing "Group" for  out of box fields Stage, Investment, Rating. Is there a way to make other fields a "Group"
3

Posted by

Community Member
Hi - was there an update to the Files section of Decile Hub? I noticed files have been duplicated and the viewing history is 0. Please advice.
5

Posted by

Emmanuel Boakye
I get an error message when trying to send an email to an LP , 'There was an issue processing your request.' I refreshed my window but it didn't seem to solve the issue.
8

Posted by

Jenna Sleefe
Roadmap idea: Chrome extension data fields request
- Tags
- Stage
2

Posted by

Emmanuel Boakye
I am trying to add another email address to the team profile, which is my other email address. However I get an error message saying 'user is already taken' when I click on the invitation email.
Top reply: Hi @Emmanuel Boakye , try opening the invitation link in an incognito window from your email.
11

Posted by

Jeremy Geiger
When merging contacts, if different email addresses, it would be extremely useful to be able to take the 2nd email address and save to a secondary email address field, rather than just deleting it
1

Posted by

Rebecca Mitchell
Hello I believe I should have access to DecileHub as a new participant in the emerging institute, but am only able to access Decile Base. Rebecca@scrubcapital.com
3

Posted by

Pash Lal
Hi I have logged in into Decilehub but do not see an option for Dashboard.  
I only see 3 sections on the left  Direct Messages, Community and Questions & Research.  Am I doing something wrong?
Also, there is no button at the top right which says Decile Hub.
2

Posted by

Arushi Sangal
Hey, We have set the automation for deal pipeline, its not working. Can you please check 
4

Posted by

Eugene Kharitonov
Hello team, I am experiencing an issue with the limited access to features that Decile Base can provide (see the attached screenshot). I am in Cohort 18 and have access to more features, such as the pipeline and Pact functional, etc. My Login email address: evgeny.kharitonov@gmail.com, my company, bme, has a page also in the Decile, but I have no access to it.
5

Posted by

Tabitha Eliza Sophia
Hi! How can i leave a fund account since its not mine and I was added to it in Decile Hub. Secondly, how can I delete my Decile Hub account? I also block the admin and do not wish to contact him. 
3

Posted by

Adeo Ressi

Release 2024.7.1: Summer Speed Boost

We've been caffeinated and motivated this quarter, shipping improvements faster than a startup burning through Seed funding. Your workflows just got smoother than a well-rehearsed pitch deck.

Pipelines: Mobile-First Performance  

Enhanced pipeline functionality prioritizes mobile experience and dramatically improves loading speeds for deal management workflows.
  • Kanban view becomes default for mobile users
  • Load times reduced from five seconds average
  • Added shift select to select multiple prospects easily
  • Deal filtering improved with exact tag matching
  • Shift-select enables bulk prospect row selection
  • Custom fields automatically create new pipeline columns

Import / Export Functionality: Power User Controls

Completely revamped data management tools address your most requested features for seamless workflow integration.
  • Custom column creation during CSV imports
  • Bulk template export with field mapping options
  • Error handling with detailed validation reports
  • Cross-pipeline data migration with field preservation

AI Features: Smarter Deal Intelligence

Artificial intelligence capabilities expand across deal evaluation and note-taking, with new controls for customized fund workflows.
  • Auto-rating analyzes deals via email ingestion
  • Chrome extension rates prospects using thesis
  • Pipeline-specific toggles control AI note taking
  • Deal memo writing handles complex file formats

Files & Integration: Seamless Connectivity

New API endpoints and third-party integrations streamline document management and external service connections.
  • Zapier integration supports Google Drive synchronization
  • File upload and download APIs enable automation
  • Folder creation through external service triggers
  • Data room speed improvements enhance user experience

Start Funds: Streamlined Onboarding

Simplified dashboard and automated setup processes reduce friction for new Start Fund participants.
  • Dashboard focuses on essential LPA statistics
  • Onboarding automation eliminates manual setup steps
  • Inline forms improve completion user experience
  • LP signing process includes guided walkthrough

Back Office: Enhanced Compliance

Financial management tools gain hierarchical organization and automated monitoring for improved oversight.
  • Chart of accounts supports parent-child filtering
  • Large transaction notifications alert accounting team
  • Bank account connections require ledger mapping
  • Document signing process includes proper voiding

Base Platform: Foundation Improvements

Core infrastructure enhancements deliver faster loading times and improved user experience across all Hub features.
  • Base thread loading speeds doubled overall
  • Email notification bugs resolved for reliability
  • Global activities pagination functions correctly
  • Bug reporting tool streamlines issue submission

---
Thanks for following along with our feature marathon! We've shipped more updates than a fulfillment center during the holidays, and we're just getting started.

Need help? Partners should contact their VA first, and everyone else can join the conversation in the Hub Support Channel. Our team is standing by, probably debugging something as we speak.
1

Posted by

Matilde MARINI
I want to make an appointment with a decile hub customer support representative to solve this issue.
create a new entity (such as a fund or SPV) for each client in Decile Hub and keep their CRMs separate; you typically need to have the entity configured by the Decile Hub support team. Once a new entity is created, Decile Hub will automatically set up the associated fundraising and deal flow pipelines for you, allowing you to manage each client’s CRM independently.
3

Posted by

Eduardo Gomes Küpper
When Exporting a list from an event It only allow to export the original "RSVP - Yes" info. If you move around contacts or create a second "admitted" stage you wont get the fast export feature. It would be great to be able to export whichever stage we want so we can have a final picture of the event
2

Posted by

Manwal Harb
We made a duplicate hub firm (2 different sub-domains). How do we delete one of them?
3

Posted by

Community Member
I applied for Start Fund Cohort 18 and saw confirmation message on the screen but never received an email?
4

Posted by

Francesco Bloise
How can I add a new field to my pipeline funnel?
How can I add it to my visualization funnel?
How can I retrieve what categories were assigned to deals before the last update?
Thank you
1

Posted by

Eduardo Gomes Küpper
Guys I have mentioned it before that the Timezone as it is now is causing confusion on registrants. Take a look below: Even tough its on the 'time' side the name "Brasilia" aludes to the event being held there. A simple Fix to "Brasilia Time" would be enough to fix it.
Top reply: @Eduardo Gomes Küpperthis should be more clear now! [image.png]
4

Posted by

Babatunde Olapade-Olaopa
Hi. I didn't get the usual email notification when a PACT was signed earlier today. The LP sent me a note informing me of a signed PACT, which I didn't know about. Could you check if this is a general issue or related to my profile? I haven't changed anything on my end. Thx
3
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