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0

Posted by

Paul Moore
Referred by in organization information is not saving referrals
2

Posted by

Eric S. Heinz
Image issue with Hub emails
Hello,
I came across this error for the first time today, where the images in my email signature are not displaying. Appreciate any thoughts on how to resolve it:
2

Posted by

Adeo Ressi

Decile Hub Release 2025.04.21: Tag-Centric Workflows & Bug Fixes

Explore powerful new tagging features and pipeline enhancements in our latest update.

🏷️ Centralized Tag System
We've completely overhauled tags to be fully centralized on people and organizations across all pipelines. Tag someone once, see it everywhere!

📋 New Pipeline Action: Apply a Tag
  • Automatically tag prospects at specific pipeline stages
  • Create cross-pipeline workflows for the first time
  • Perfect for newsletter subscribers, event tracking, and engagement monitoring

💼 LP Matching & Profile Enhancements
  • Filter by Start Funds and investment size categories
  • Enhanced GP profiles with visit stats and background fields
  • Simplified meeting booking and event registration

🚀 Performance & System Updates
  • Database optimization reducing CPU load by 70%
  • New Events system now live in production
  • Generative Q&A for deal memos using available documents

🔧 Bug Fixes
  • Fixed issues with navigation highlighting, bulk emails, and entity switching.

Questions? Let us know in the comments!
0

Posted by

Community Member
hi  @Woody Butler
considering a large directory, I had a few columns I imported and mapped because i need to be able to see the company and the investor type however, they’re not visible in the directory. How do I activate those columns without manually having to input the data?
2

Posted by

Community Member
@Woody Butler
 can the text copy on the data room/files access landing page be modified?
4

Posted by

Community Member
In the data room, is there a way to watermark certain documents?
1

Posted by

Community Member
Hi @Woody Butler
, currently, the Decile Hub data room file viewing interface includes a static navy blue frame that remains visible and takes up space, particularly at the bottom of the screen. Selecting fullscreen does not remove this frame or expand the document view further. This appears to be a limitation of the current platform design. If viewers need more screen space for viewing documents, and they don't want to download the file and opening it locally, what's the workaround to this? Why is this frame restrictive? The viewer isn't intuitive. Thanks for looking into this.
2

Posted by

Varun Turlapati
For the Newsletter feature, I generated a template. Here are my issues with how it is:
  1. I generate a template (even used AI for it) to have relevant sections that I want to speak to every edition.
  2. It generated a template but from all practical viewpoints, it actually is a draft. When I try to create a new template, it basically becomes a draft for a new post.
  3. The title can't be used any more. This is awkward for a running newsletter with a title. Maybe an option to add a date or an edition number makes sense.
    1. This also helps maintain different flavors of newsletters for different targets.
In summary:
  1. Please change the naming of the 'Template' in its current form to 'Draft'.
  2. Please allow an ability to have templates (Templates provide structures and some fillers). New drafts get created with the relevant template, if at all.
  3. Improve the story on the titles/names so that there is a way to run a series and tag/suffix them with numbers/dates.
  4. (Good to have) - an ability to create permanent links that can then be added to the fund/firm's website to drive traffic from there.
1

Posted by

Varun Turlapati
On Hub (for Start Fund, if relevant) is there a way to see individual transactions like I would for my own checking account? A LP said to confirm if I see their $1 wire before wiring the remaining. I am not seeing it. This may be because it hasn't even been 30 min and it may take a bit longer but I want to understand if I'll be able to see it at some point.

I am thinking that that $1 may reflect and the amount will eventually show as $100,001 as Amount Filled?
7

Posted by

Michel Friedman
When I import a founder using the DecileHub chrome plug in he automatically gets added to LP pipeline.

How can I prevent this?

For those already in LP Pipeline how can I remove them from LP Pipeline so they are just associated with their deal?
9

Posted by

Peter Weisz
Unable to connect my Microsoft e-mail account with Decile Hub. I am receiving the error message: "Something went wrong". It should not be connected with my Microsoft account since this one is brandnew
3

Posted by

Radim Vaďura
Hi everyone! I wanted to add new entity in the decile hub, but cannot find a way how to do it. Could anyone help me out please?
8

Posted by

Community Member
I can't connect GMAIL since one month, I can't send emails properly
3

Posted by

Lionel Sinaï-Sinelnikoff
Hi Woody,
I am facing the following bug: When wishing to update the fund details, I keep getting the following error: Account organization users user has already been taken", despite not doing any such change (see screenshot attached). As a consequence, I am unable to save my updates. Can you check it out?
Thanks,
1

Posted by

Nadia Lin
@Woody Butler
  Hi Woody! I can't import csv.contact data into event pipeline today. No matter how many prospects I am importing in ,always got 504 Gateway Time-out
1

Posted by

Arzu Tekir
Hi there!
Yesterday I sent an email to several contacts in LP pipeline. Today we noticed that one of them was removed to the closing pipeline with $300K commitment. There might be a bug or something. I did not do anything listed in activity list.
 
1

Posted by

Joshua Haynes
Without restricting the URL of a specific data room folder to certain list or stage of the funnel, or changing the URL for everyone, how can I prevent someone from viewing specific files/folders/data rooms?
2

Posted by

Pablo Ignacio García
I have been getting this message of 500 Server Errors like this when I click on Limited Partners Funnel on the left menu
4

Posted by

Karen Sheffield
Having issues with the LP section:  937d6a16-7883-437c-92c1-c94965600e99 
3

Posted by

Olusegun Solomon Oluwajebe
Hi Travis,

I have been getting a lot of 500 Server Errors like this when I click on links in Hub. Seems a lot of the links are broken. They may be absolute instead of being relative. So when folder structures change they break.
3

Posted by

tony lew
hi wood. i think u showed me how to do it, but i can't find where the direciton was.  I set up a automation so when people open our file on decile hub, it automatically adds them to the piepline.  However, this stopped working all of a sudden.  How do i add it back?
9

Posted by

Dwight N. Hopkins
I had a problem changing my signature under Edit Profile. Here’s the error number: 9da8b6b1-b54f-4a37-8582-d35db3d8ebdf
4

Posted by

Larissa Bomfim
How can I create a share file without requiring the recipient to enter their email? 
Top reply: Hi @Larissa Bomfim, if you share the file in an email from Hub, the link will be automatically personalized for that prospect, and they won't be required to enter any info. They'll be directly entered onto the file.
4

Posted by

Varun Turlapati
Upon executing the step to complete Compliance and KYC for a LP, I see this error: c6137448-28d2-4672-ab88-25b5852429f9

This LP was also confused with their UX because Decile Hub kept spinning on them and they didn't know what they were supposed to do.
9

Posted by

Natacha Ralainirina
Hi Decile Hub,
 I would like to have access to video tutorial for Decile Hub or documents but I don't know how to find the link. I am already using the decile Hub so the "?" that should appear at the beginning of the use of the platform is no longer there. Is there any way?
Thank you
Best,
Natacha
1

Posted by

Uriel IO Foronda
Greetings! I would like to ask if it is possible to enable variable editing, as we tried accessing it, it directing to the login. Furthermore, I would like to ask if it is possible to implement tags in the funnel to the email templates?
Top reply: @Uriel IO Foronda  Next Contact signifies the next time (as in, the future) when the contact is planned to be contacted, as per future tasks/actions. You may want to look at the "Last Contact" column instead, or ch... Show more
13

Posted by

Ignacio Castro
Reminder for Capital Call went out with the wrong amount ($25K which was the PACT commitment instead of $50K which was the LPA final amount)
5

Posted by

Ryan Else
Error Id - Back Office - 76bfcc56-0954-4dec-b628-b1d35e9bb5b0
6

Posted by

Pascal Vallat
I have an issue with gmail connections; it disconnects all the time. Can you support me on it please?
1

Posted by

Seth Hallen
I am putting my columns in different orders but they keep automatically reverting back to the original order after a few minutes and a refresh.  Is this a known issue?  
2

Posted by

Seth Hallen
Any best practices for managing contacts across various pipelines for newsletter distribution?  
2

Posted by

Boris Chovnik
Hi,
I am struggling to find the email preferences to the back office updates. I guess that the settings are not on our end. 
The reason why I am looking for these preferences is because you only send these updates to the decile hub account owner (me), while they are informative for other team members as well. I would like to have the freedom to choose who in our team gets an email about a 'New LP Document added: Tax - ..." and other email updates as well. The solution of always to forward these updates to my team is not feasible. Please help me resolve this pain.
1

Posted by

Adeo Ressi

Release 2025.04.10: AI Toolkits & More


TOP HUB RELEASES

  • New AI Toolkit to Create a Hypothetical Fundraising Deck - https://vcl.to/hub-deck
  • New AI Toolkit to Create Up-to-date Social Campaign based on Recent News - https://vcl.to/hub-soc
  • New Smart AI Email Drafting writing in your own style

ADDITIONAL HUB RELEASES

Pipelines
  • A new Pipeline Settings Page under Stages & Settings
  • Prospect AI Profile Builder under view Profile “AI Form Assistant”
  • Firm-wide Gmail Syncing Settings
  • New Dealflow Columns for Country and City
  • Pipeline Automations have added Assign to User
  • Closing Pipeline Access Control to Reduce Errors

BASE
  • AI-powered BASE Channels to Process Uploaded Documents with AI
  • Loom and YouTube Video embedding in BASE

AI Tools
  • Added Perplexity Web Search to AI Tools
0

Posted by

Larissa Bomfim
Hi Hub Team, 
I'm trying to upload a csv file with my LPs data and I'm getting over and over again the same type of error (using the same csv sample format). Could you please advice on how to solve this problem? Thanks!  @Woody Butler
 
2

Posted by

Eduardo Gomes Küpper
A very important feature to manage lists is the "unsubscribe" button. Adding this will help with events (people unsubscribing will not attend anyway) and with newsletter (who is actually interested) @Woody Butler
 
3

Posted by

Nadia Lin
Hi Decile Hub Team,
I’ve encountered an issue when trying to import the same set of contacts into different events. Even though the contacts are identical, the system shows “No data imported”—which prevents them from appearing in the pipeline or receiving emails.
Is there a way to properly re-import the same contacts across events, or a recommended workaround to make sure they show up correctly and can receive communication?
Appreciate your guidance on this—thanks!
5

Posted by

Eric S. Heinz
Hi team,
I just sent out an email to all people who attended the events I held last summer.  I included a link to my fund overview, and assumed that each recipient would have to log on to access the file.  I’ve been getting emails that say Eric has accessed the file.  Tried accessing the via my wife’s phone, and it did the same thing.  Appreciate your help in fixing this so I can see who is engaging with the email I sent.
Thank you,
Eric
9

Posted by

Ana Smith
HI Team, is there anyway to change profile name to reflect new fund name? 
3

Posted by

Leah Villegas
@Woody Butler
 Hi, I'm trying to connect to microsoft office.  But it says I need admin.  I asked admin and they said that I have the ability to accept but decilehub is too risky and won't let me validate.  How do I connect my outlook?
7

Posted by

Genevieve LeMarchal
I am trying to use the AI Form Assistant to fill in team profiles. I copied all the data from their LinkedIn profile and pasted it in. Here is the error message I receive.
2

Posted by

Francesco Bloise
I need to delete and change category names in the pipeline. Also, I have set some of them to show as columns, but they are not showing up.
Thank you
6
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