I am trying to add another email address to the team profile, which is my other email address. However I get an error message saying 'user is already taken' when I click on the invitation email.
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Hi @Emmanuel Boakye , try opening the invitation link in an incognito window from your email.
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The "user is already taken" error occurs because the email address you are trying to add is already registered in the system, either as part of your organization or elsewhere in Decile Hub. This is a common scenario when the same email is used in multiple places or has already been invited.
To resolve this, try the following:
- Log in with the existing account associated with that email when accepting the invitation.
- If you still encounter issues, you may need to merge duplicate profiles or contact Decile Hub support for assistance.
For more details, see this support thread: Error: 'User is already taken' when adding another email to team profile.
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Hi
@Emmanuel Boakye
, try opening the invitation link in an incognito window from your email.
Hi Woody, so I should open up the email account in an incognito window then click on the link?
Yes. I recommend right-clicking the button in the email, and selecting "Open link in incognito window"
Ok thanks, will do. I then assume that new email address will then have to create a new account for decile hub?
That's right. You'll create a new user, that will be added as a teammate on your account.
Ok thanks. Sorry to ask another question but to then send an email from this new email account, do I need to be logged in as that new user or can I use my main decile hub profile and when sending email, there is a drop down menu to send from the other email address?
You don't need to be logged in, you'll see that user as an option in the "From" of any email or email template.
Great, thanks Woody!
If you run into any issues or have any feedback, please let us know!
Will do. I've been able to successfully load the new email address so all good.
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