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Hi. I wanted to share some issues I am experiencing. As shown in the attached image, all the sender options display the same email addresses. When I select the first two options, the emails do not get delivered, even when I test them by sending to my own address.
When I use the third option, the email is delivered, but it ends up in the recipient's spam or junk folder.
Could you please help fix this? Ideally, I would like to have just one sender option, since I am the only person from my firm using Decile Hubs.




3 replies

Thank you for sharing these email issues with Decile Hub. If all sender options display the same email and some do not deliver, while others go to spam, this may be a configuration or platform bug. Currently, Decile Hub does not provide detailed delivery failure notifications, and similar issues have been reported by other users (see here).

For best results, ensure your email is properly connected (preferably Gmail or Outlook), and consider using a dedicated work email for professional communication. For further troubleshooting or to request the removal of extra sender options, please contact Decile Hub support directly: Decile Hub Support.

Hi, Tam. Thanks for this report. All three should behave identically as far as deliverability goes. I will note that deliverability has some variability in it, so it's not always easy to track, especially with small sample sizes. Regardless of that, thank you for this feedback and thank you for this sample on email deliverability. We're always trying to track that better.

I made a note in our backlog to improve this UX and to only show one option if all three are the same. Thanks for that. 
Hey Tam,

As Woody said, these options should behave identically from a sending standpoint - the email send from your connected Gmail account, through Gmail's servers. Because you are sending from your Gmail account, your own email reputation will control your deliverability. Most of the time this is the best way to do things, as existing legitimate gmail/microsoft accounts usually have very good deliverability. However, if you are using a newer domain and immediately sending investing-related emails, it's entirely possible that recipient systems are marking your domain as spam due to the age of the sending domain and the finance-related content of the emails, especially if the recipients aren't contacts or haven't received emails from your address before.

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