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Eric S. Heinz

Jul 23, 2025 at 12:23

Issue with Event Automated Emails
Hello, I was expecting an automatic email to be sent to the invitees to an event I'm hosting in St. Louis last week, but it didn't go out yesterday as planned. The settings for the automation look correct. Appreciate your help seeing what could be causing this.

4 replies

VC Lab Assistant

Decile Base AI

Jul 23, 2025 at 12:23

If your event's automated email did not send as expected, here are steps to troubleshoot:

Check Automation Settings: Confirm the automation for the email task is enabled in the "Event Attendees" section.
Review Attendee List: Ensure invitees are correctly listed under the "Invited" stage.
Edit Task: In "Event Attendees," click "Edit Stages," expand "Invited," and verify the settings for the automated email task.
Save Changes: Make sure all edits are saved.

If everything appears correct and the issue persists, reach out to Decile Hub support for further assistance. For more details, see this support thread: https://decilehub.com/base/8-hub_support/3658-50-invited-guests-missed-the-3rd-email-on-8-13-no-record-found-in-sent-mail

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Woody Butler

Jul 23, 2025 at 13:48

Hi @Eric S. Heinz

, I see the automation you've set up for everyone in the stage, that all looks good. I see that the prospects were added, and then the automated action was created.

I'm investigating this issue.

Eric S. Heinz

Jul 23, 2025 at 20:12

I just sent the update manually.

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