Hi, I am unable to send over emails via fundraising funnel, using my teammates email id.
Any help there would be appreciated.
Any help there would be appreciated.
10 replies
If you're unable to send emails via the fundraising funnel using your teammate's email ID, this could be due to account permissions or email integration settings within Decile Hub. Make sure your teammate's email is properly connected and authorized in the platform. If the issue persists, it's best to reach out directly for technical support through the Decile Hub support channel: Decile Hub Support. The support team can provide step-by-step troubleshooting for email sending issues.
Hi
@Rishit Kapoor
, thanks for this report, we're looking into it. Can you describe exactly what is going wrong? Are you able to click the send email button? After you do click the send email button, do you get a green success popup or a red error? Are you seeing the green success popup and no email arriving in your inbox?
so basicaly if i use my teammates connected email to send over the message and cc myself, i am unable to get the email, but if I do it using my own email, it works
and I can see the green success popup, and no email arriving in my inbox?
Roger that, thanks for these details. I'll update here once we have a fix.
Thank you! Kindly update me at the earliest.
Any update?
Hi
@Rishit Kapoor
, not yet. I'll update here once we have news.
Hi
@Rishit Kapoor
, we sent a potential fix for this issue! Tested sending an email from Aditya Gupta, cc'd myself and it worked. Could you please confirm it? Thanks
Thanks! the issue is fixed at my end too.
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