I'm unable to add a new prospect to Fundraising pipeline. Error is "Email already exists". Even after I delete the entry, same error shows up, even after refreshing.
11 replies
The "Email already exists" error typically means the email address is already associated with another prospect in your system, even if you believe you've deleted it. Sometimes, the deletion may not fully process, or the email is linked elsewhere in the platform.
To resolve this:
- Double-check if the email is still present in any other prospect or contact records.
- Try logging out and back in, then attempt to add the prospect again.
- If the issue persists after these steps, it may require support intervention.
For further assistance, please visit the Decile Hub support page and provide details: Decile Hub Support.
I logged out and in again. Same error is popping up again. Prospect Vinod Sirimalle (vinsitrails@gmail.com) can't be created because error says email already exists.
Hi
@Sunmeet Jolly
, this error message is unclear and we need to improve this messaging. Sorry about the lack of clarity here.
This means that the person already exists in this pipeline. (We should be opening the slideover to view the prospect probably when this occurs, and make that error message more clear).
If you search that email in the search bar for the pipeline, it should show up. Could I ask which pipeline this is occurring in?
This means that the person already exists in this pipeline. (We should be opening the slideover to view the prospect probably when this occurs, and make that error message more clear).
If you search that email in the search bar for the pipeline, it should show up. Could I ask which pipeline this is occurring in?
If I try to edit and add another fake email address, the error doesn’t pop up. Only for the above 👆 email it’s occurring. Also tried to delete the prospect and add again, but no help.
I see Vinod exists as a person in your directory, but isn’t in the pipeline. If you click add prospect and begin searching Vinod, that should show them (instead of clicking add person)
Why 4 entries show up even though I’ve deleted the prospect?
In hub contacts exist outside of pipelines each contact can be in any number of pipelines and it’s the same underlying contact throughout.
This is showing is that you’ve got now multiple contacts for this person. The easiest way to resolve this is to go to the directory And you should see a suggestion to merge duplicates, and that will automatically bring up all of these contacts with the same name.
This is showing is that you’ve got now multiple contacts for this person. The easiest way to resolve this is to go to the directory And you should see a suggestion to merge duplicates, and that will automatically bring up all of these contacts with the same name.
Thanks
@Woody Butler
- Merging duplicates resolved the issue!
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