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We are reworking this system to make it better, however, there is a workaround in the meantime that provides direct access to files through a variable to your pipeline prospects.  1. go to your folders, let's use Sample-Capital-DataRoom,...

We are reworking this system to make it better, however, there is a workaround in the meantime that provides direct access to files through a variable to your pipeline prospects.  1. go to your folders, let's use Sample-Capital-DataRoom, as the example: https://sample.decilehub.com/data_room/folders/RnelPZGq 1. that is a dud URL i just created 2. go to the folder file you want to share in a new tab let's use "Sample-v2024-04-22" as the example 1. right click on "Presentation" click "open in new tab" 2. click on  Sample-v2024-03-22.pdf 3. you will see this as your URL: https://sample.decilehub.com/data_room/folder_files/3N9VgRnZ 3. click the carat ">" next to Fundraising in your navigation 4. right click on LP Emails, "Open in new tab" 5. you now have three tabs, the folder, the file, and an email template writer 6. in the body of your email template if you would like to send an email to someone to receive a single file you will type the following exactly 1. [[data_room.Sample-Capital-DataRoom/folder_file=3N9VgRnZ]] 2. where "Sample-Capital-DataRoom" is the name of the parent folder from step 1 3. where "3N9VgRnZ" is the path from the file URL in step 2.3 7. When you send this to a prospect in your pipeline they will receive the following in their email 1. https://sample.decilehub.com/data_room/preview/1bvZaNd37-T3St5-lLvbs-T0JwTJ?file=3N9VgRnJ 2. This will take them directly to the file you are looking to share

Update: The email template you're referencing was part of the previous iteration of the Deals pipeline. Thanks for raising the issue, apologies for the misconfiguration. This particular problem will no longer be an issue for newly create...

Update: The email template you're referencing was part of the previous iteration of the Deals pipeline. Thanks for raising the issue, apologies for the misconfiguration. This particular problem will no longer be an issue for newly created accounts, but other accounts created with your same cohort may have the same issue occur.