Hub Support | Decile Base

Angelo Carobbio

May 02, 2025 at 07:54

Can't preview PACT
I was testing the PACT preview today and found that the preview of the PACT doesn’t load.

So, LPs would need to check the box, but can’t preview and actually read it.

I tried with two different browsers with same result.

5 replies

VC Lab Assistant

Decile Base AI

May 02, 2025 at 07:54

If you are unable to preview the PACT, this may be a technical issue with the platform. Typically, users should be able to preview files or documents by clicking the relevant link or icon (such as the eye icon in Data Rooms). If the PACT preview is not loading in multiple browsers, it is best to contact Decile Hub support directly for assistance.

You can reach support or check for updates at [https://decilehub.com](https://decilehub.com). If the issue persists, providing screenshots and details about your browser may help the support team resolve it faster.

Travis Giggy

May 02, 2025 at 19:30

Hi Angelo, will you please confirm that you have content in the PACT Agreement textarea box? If this somehow was removed, then no content would appear in the preview.

Angelo Carobbio

May 05, 2025 at 08:55

Yes, there is content. When I open the link on mobile, I get to fill in the form and then click "review and sign" which correctly preview the PACT with the LPs information. However, when I open the same PACT link on desktop, I get a check box to acknowledge, with a link to the PACT, which doesn't work. The button then says "reserve a position" and directly signs the pact (which is then correctly sent to the inbox).
So mobile works but the same link on desktop doesn't.

Travis Giggy

May 05, 2025 at 20:34

I see the problem. Thanks for raising this, will take care of it right away.

Travis Giggy

May 05, 2025 at 21:14

Hi Angelo, this problem has been fixed. You'll now see a button that says "Review and Sign" and when clicked, will take you to the PACT form for review.

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