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I am unable to save non-US phone numbers in my Decile Hub Prospect base. I choose the correct area code, include the number and save, but after the message of Info has been saved appears, if I go back to the prospect, the info is not there.

I am trying to include phone numbers from Latin America.
Top replies
Community Member
Jan 10, 2024 at 17:29
Top reply
Unfortunately I couldn't manage to replicate this error when adding numbers for these specific countries in my own sandbox account, would you mind jumping on a quick zoom call with me today or tomorrow? Here is my calendly link: https://calendly.com/rjn-1/30min
3 replies
Community Member
Hi Galit, to assist with troubleshooting, could you please specify the Latin American countries' phone numbers you're trying to save for your prospects? Thank you.
Community Member
Sure: Costa Rica, Guatemala, Panama
Community Member
Top reply
Unfortunately I couldn't manage to replicate this error when adding numbers for these specific countries in my own sandbox account, would you mind jumping on a quick zoom call with me today or tomorrow? Here is my calendly link: https://calendly.com/rjn-1/30min

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