Hi Kari, I apologize for the inconvenience you're experiencing while trying to connect your Microsoft Outlook email to Decile Hub.  There are a couple of important points to keep in mind: 1. Please ensure that the email address you're using is a valid Microsoft email address. It should not be associated with other email providers like Yahoo. 2. If you have adblocker extensions enabled in your browser, they might be preventing a successful connection. To assist you more effectively, I suggest we schedule a brief Zoom call. You can find my availability on my Calendly page here: https://calendly.com/rjn-1/30min. Let's work together to resolve this issue promptly.