Hub Support | Decile Base

Aug 15, 2025 at 21:52

I just sent an email to an LP Prospect with a PACT url link generated from variables. When I clicked the PACT link on my blind copy, it brough t

a 500 Error message. This is what will happen when the LP Prospect clicks on the link as well.

Please help correct this quickly. Thank you.

3 replies

Woody Butler

Aug 15, 2025 at 21:55

Hi @Olusegun Solomon Oluwajebe

I can help take a look now

Woody Butler

Aug 15, 2025 at 22:04

@Olusegun Solomon Oluwajebe

There was an issue with your account logo. I'm not sure why though.

I've removed the account logo and the pact page loads as expected. So we're ok in the short term.

Moving forward, will you try reuploading the account logo here: https://enthusia.decilehub.com/accounts/50nd598A/edit

And then testing if the pact page still loads as expected, via the "Preview this PACT Page" here: https://enthusia.decilehub.com/pipelines/p8BJAV8k/pacts?tab=tabPactForm

Olusegun Solomon Oluwajebe

Aug 16, 2025 at 11:22

Hi @Woody Butler

, Thank you for such a prompt response. Yes I can confirm that the PACT page is working now. I have also uploaded an appropriate square logo for the account. Much appreciated.

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