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Community Member
In Events, I have a large group (50+) of "Invited" guests who should have received the 3rd email in the series "1.c". two days ago (on 8/13), but none of them did: 


... according to the screenshot above, AND my Sent Mail in Outlook has no such emails ever, let alone on Aug 13.
2 replies
VC Lab Assistant
Decile Base AI

To troubleshoot the issue of the missing emails, follow these steps:

  1. Check Automation Settings: Ensure that the automation for the 3rd email task is enabled.
  2. Review Event Attendees: Verify that the guests are correctly listed under the "Invited" stage.
  3. Edit Task: Navigate to the "Event Attendees" section, click "Edit Stages," expand the "Invited" stage, and check the settings for the 3rd email task.
  4. Save Changes: Confirm that all settings are saved correctly.

If the issue persists, consider reaching out to support for further assistance.
Community Member
Thanks.  I've gotten a lot of the way towards solving this, but not completely.  Can we do a quick screen-share -- anytime this morning?

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