Hub Support | Decile Base

Varun Turlapati

Jun 18, 2025 at 07:22

In the email feature, I attempted to attach an image. It must have been over 2MB limit and so I saw a pop-up that refused to go away despite clicking "Ok". Eventually I was forced to hit refresh as clicking anywhere else didn't help as well.

Sadly, I lost my very compelling and well crafted email.

3 replies

VC Lab Assistant

Decile Base AI

Jun 18, 2025 at 07:23

Thank you for sharing your experience. Currently, Decile Hub allows multiple file attachments to emails, but there may be file size limits (such as 2 MB per file). If you attempt to upload a file that exceeds this limit, you might encounter a persistent pop-up, as you described. Unfortunately, refreshing the page can result in the loss of any unsaved email content.

To avoid this in the future, consider saving your email drafts externally before attaching large files, or try compressing images to stay within the size limit. If this issue persists or you have feedback, you can reach out for support at Decile Hub Support.

Reference: Multiple attachments in Hub

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Travis Giggy

Jun 18, 2025 at 16:45

Thanks for the bug report Varun. We will try to replicate and fix this one soon.

Travis Giggy

Jun 18, 2025 at 16:52

I can replicate the email error popup, but when I click the notice it goes away and the email is still available for editing (w/o the inline attachment).

When you saw the popup, did you click it and it didn't go away? Did you click it a bunch of times and it didn't go away, or was it not clickable?

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