When I add a new lead and add a contact with an email address, the last emails I received with that contact via gmail do not appear in "Activities" even though I have already given permission to synchronize my emails. The only case in which I can see the emails in the activities section is when I create a lead using my own email as an example. How do I fix this or how do I synchronize the e-mails of all the contacts I add?

2 replies

Decile Hub’s Gmail integration links emails to contacts, but emails sent or received before adding the contact to Decile Hub may not appear in the "Activities" section. The system typically syncs emails only after the contact is created in Decile Hub. To improve this, ensure your integration settings are correct. If you want previous emails to appear, consider requesting this feature or contacting support for assistance. For more details, see this discussion: [Decile Hub Gmail Integration Behavior](https://decilehub.com/base/41-decile-hub/20359-does-decile-hub-gmail-integration-pull-in-emails-that-were-sent-via-gmail).

Hi Andrea, could you give me the name of one contact that isn't syncing?
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