I cannot export LP data. 504 problem
4 replies
A 504 Gateway Time-out error when exporting LP data usually indicates a server or network issue, possibly due to a large file size or temporary system overload. Try these steps:
- Reduce the amount of data you are exporting and try again.
- Check your internet connection and wait a few minutes before retrying.
- If the issue persists, contact Decile Hub support for assistance.
You can also report or follow up on your issue directly on the Decile Hub support forum: [Decile Hub Support](https://decilehub.com/base/8-hub_support/22672-can-t-import-csv-contact-data-into-event-pipeline-getting-504-gateway-time-out).
- Reduce the amount of data you are exporting and try again.
- Check your internet connection and wait a few minutes before retrying.
- If the issue persists, contact Decile Hub support for assistance.
You can also report or follow up on your issue directly on the Decile Hub support forum: [Decile Hub Support](https://decilehub.com/base/8-hub_support/22672-can-t-import-csv-contact-data-into-event-pipeline-getting-504-gateway-time-out).
It's been happening for last two days and every month I export our data without having a problem.
Hey
@Arzu Tekir
, we're investigating the issue, thanks for the report. I'll update here once I have news.
Hi
@Arzu Tekir
, we've shipped a code change that was affecting pipeline exports. This should fix 500's, but I'm not sure if it will help your 504 case. I'm a bit surprised to hear this, since the export occurred near-instantly for me.
Could you retry exporting once to see if the code change helped this situation? And if not, could I ask what region are you accessing Hub from?
Could you retry exporting once to see if the code change helped this situation? And if not, could I ask what region are you accessing Hub from?
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