Hi there! Sorry to hear your LP is having trouble with the password reset email.

Here are a few things to check first:

• Spam/junk folder - the reset email may have been filtered there
• Correct email address - make sure they're entering the exact email address on file for them in your system

If those don't resolve it, please reach out to the support team directly at Decile Hub Support so they can investigate and manually assist with the reset. We're happy to help get your LP sorted out!